P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Rome with a minimum of 8 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
If you book a return transfer service, we recommend booking the pick-up from the hotel at least 2.5 hours before your flight departure time for private transfers, 3 hours for shared transfers. It takes approximately 30 minutes to get to Ciampino Airport and 40 minutes to Fiumicino Airport.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 30 minutes from the time indicated when making your reservation.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?

R -
Yes, here you can see all the destinations where we offer airport transfers.

Our customers' reviews

These are genuine reviews written by our customers.

Private Shared

9 / 10

9.0266666666667

29,218 reviews | 429,621 travellers

9.60 / 10

9.6133333333333

1,357 review | 429,621 travellers

5 out of 29,218 reviews

12 / 28 / 2024

Silvia Castro Armienta

Culiacan, Mexico

Todo muy bien. Nuestro chofer sumamente amable y nos ayudó con descripción de los puntos importantes de la ciudad. El vehículo aunque no en mal estado creo que necesita unas reparaciones. El chofer siempre estuvo atento a nuestra llegada y en comunicación. Translate this opinion into English.

Everything was great. Our driver was extremely friendly and helped us with descriptions of the important points of the city. The vehicle, although not in bad condition, I think needs some repairs. The driver was always attentive upon our arrival and in communication. Opinion translated. Show original.

I travelled with small children

12 / 28 / 2024

Silvia Castro Armienta

Culiacan, Mexico

I travelled with small children

12 / 10 / 2024

Susana

La Rioja, Spain

TRASLADO CON CHOFER PARA 7 PAX EN VEHICULO MUY COMODO Y ESPACIOSO , MUY PUNTUAL, PROFESIONAL UN SERVICIO MUY COMODO Y RECOMENDABLE .. VOLVEREMOS A UTILIZARLO SEGURO EN TODO MOMENTO SE PUSIERON EN CONTACTO WASSAP A LA RECOGIDA DEL AEROPUERTO Y AL TRASLADO DE VUELTA DE REGRESO . MUY RECOMENDABLE Translate this opinion into English.

TRANSFER WITH DRIVER FOR 7 PAX IN A VERY COMFORTABLE AND SPACIOUS VEHICLE, VERY PUNCTUAL, PROFESSIONAL, A VERY COMFORTABLE AND RECOMMENDED SERVICE... WE WILL USE IT AGAIN FOR SURE. AT ALL TIMES THEY CONTACTED US VIA WASSAP AT THE AIRPORT PICK-UP AND THE RETURN TRANSFER. HIGHLY RECOMMENDED Opinion translated. Show original.

I travelled with teenagers

10 / 27 / 2024

Jeanne Romero

The United States

The driver appeared to be unhappy with us as we had problems finding him. We tried to get help and even the local workers had problems understanding the instructions. Then we had to change our destination since the apartment we rented was not available to us at the time expected. It was just a mix up through really no ones fault. I am sure he had other bookings and needed to get to them. We surely did not plan to have these problems and did all we could to find the driver.

I travelled with friends

06 / 30 / 2024

Jesus Manuel

Algeciras, Spain

EL TAXI LLEGÓ EXACTAMENTE A LA HORA INDICADA Y EL CONDUCTOR FUE MUY AMABLE. LA ÚNICA SUGERENCIA DE MEJORA SERÍA QUE EL SERVICIO ME PARECE UN POCO CARO, PUES UN TAXI DESDE LA ESTACIÓN DE ROMA-TERMINI AL AEROPUERTO DE ROMA-FIUMICINO TIENE UNA TARIFA FIJA DE 50€, Y EL SERVICIO CONTRATADO ME COSTÓ 114€. MUCHAS GRACIAS.

I travelled with my partner

5 out of 1,357 review

08 / 16 / 2019

Mercedes

Sevilla, Spain

Estamos encantados con este servicio. Tuvimos que cambiar de hotel y no hubo problema en indicar otra dirección para la recogida. El conductor llego antes de la hora prevista, por lo que la puntualidad magnífica. Dio la casualidad de que era el mismo conductor que nos trajo a Roma, por lo que nos preguntó qué tal la experiencia. Un hombre muy agradable y que nos hizo muy ameno el camino hasta el aeropuerto que está un poco lejos. Recomendable al 100%

I travelled with my partner

08 / 10 / 2019

Mercedes

Sevilla, Spain

Nuestro vuelo se retrasó y las maletas tardaron en salir, pero el conductor nos estuvo esperando y nos llamaron para ver si todo iba bien. He de añadir que el conductor magnífico, nos indico que hablaba solo italiano pero a pesar de ello y gracias a la similitud del italiano y el español se esforzó por explicarnos cosas de la ciudad y por entendernos cosa que valoramos mucho. Fue un trayecto muy agradable ya que esta persona era muy comunicativa. Recomendamos al máximo este servicio.

I travelled with my partner

05 / 26 / 2019

Anonymous

Alicante , Spain

Cuando llegamos al aeropuerto, había muchísima gente con carteles y nombres, pero el mío no estaba en el meeting point. Repasamos todos los demás meeting point que había y mi nombre no estaba. Estuvimos una media hora buscándolo, de un sitio a otro. Al final lo encontramos en otro meeting point, en el que anteriormente ya habíamos mirado. Con todo el agobio de gente, fue una experiencia desagradable. Pero luego el conductor fue muy amable y estuvo haciéndonos un pequeño tour por la ciudad.

I travelled with my partner

Al ser un traslado compartido el conductor estaba en otra terminal a la espera de pasajeros que llegaban en un vuelo anterior. Intentó llamarte, pero no consiguió localizarte. Sentimos las molestias.

05 / 21 / 2019

Anonymous

Atlanta, United States Minor Outlying Islands

This review would’ve been a 5/5 considering how nice the car was and how kind the driver was. However, our flight landed at 8:30 and we didn’t get in the car until 9:15. The only reason I didn’t just hop in a taxi is because I already booked the transfer. Called the company and was able to speak to someone that told me the driver was on the way which was helpful. Would be nice if they had arrived on time seeing that they tell you you’ll be charged an extra fee if you’re an hour late.

I travelled with friends

This was a shared transfer, so the trip does not start until the driver picks up every passenger.

05 / 12 / 2019

João Luiz Amazonas Pimpão

Curitiba, Brazil

Apesar do atraso no vôo e da demora para os trâmites de entrada no país, espera da bagagem e chegar ao ponto de encontro, o motorista da Civitatis estava nos aguardando pacientemente mesmo após decorrido um horário maior do que normalmente a empresa se comprometeu a nos esperar. Somente nós fomos transportados na Van neste dia. O serviço foi exceente

I travelled with my partner

Show all the reviews

Fiumicino Airport	Rome	US$ 72.91
Ciampino Airport	Rome	US$ 72.91
Fiumicino Airport	Civitavecchia Port	US$ 200.26